SPECIFICATION

QUALITY INSPECTION

REAL CUTTINGS

PACKING & SHIPPING

CERTIFICATES

CUSTOMER VISIT

CUSTOMER FEEDBACK


FACTORY VIEW


WHY FY GROUP?

Brand and manufacturer reputation
FY CNC Group has 25 years of experience in mechanical equipment manufacturing, and we are always committed to providing customers with competitive products and a comprehensive after-sales service system.

Usability and operational convenience
We provide our clients with user interface design diagrams, operational training materials, remote diagnostics, and software update instructions.

Compatibility and Scalability
Equipped with a complete set of software, compatible with most computers on the market.

After sales service and parts supply
Provide a complete equipment warranty ranging from 12-36 months. Provide details of remote and on-site training and technical support services.
Provide a complete set of accessories.

Price and cost-effectiveness
We can provide estimated consumables usage costs and cost budgets based on user needs.

Delivery time and service
Under normal circumstances, it takes 3-7 days to ship, and for light customization, it takes 7-15 days to complete the shipment. Please consult the sales manager for specific time.

Payment terms
Provide flexible payment methods, recommend buyers to choose online payment, accumulate online reputation, and provide a fully traceable logistics trajectory.

Case studies and reference clients
Finally, considering the special needs of international buyers, we can provide international transportation cost estimates, import tariff explanations, and local regulatory compatibility analysis.


FAQ

1.Are you a manufacturer or a trading company?
Combining geographical advantages, we have 25 years of manufacturing and we are also working together with our raw material suppliers developing new items every year, to reduce material cost and offer final discount to customers.

2.What is your company's reputation and industry experience?
We get 98% positive feedback during 25 years production, and we have been self-developing every year with customer satisfaction survey.

3.What is your factory's production capacity?
Our factory's production capacity is [120,000 to 150,000] units per year, with the ability to scale up production based on demand.

4.How do you handle quality control and product inspection?
We implement strict quality control measures and have a dedicated inspection team to ensure all products meet international standards before shipping. Finally we provide clients with production pictures and videos.

5.Can you do OEM/ODM?
Yes, we offer customized solutions for OEM and ODM projects, tailored to meet specific customer requirements and branding.

6.May we visit your factory?
We welcome potential clients to visit our factory. Please schedule an appointment in advance to ensure we can provide you with a comprehensive tour.

7.Can products be customized?
Absolutely, we can customize our products based on your specifications and requirements.

8.What is the MOQ (Minimum Order Quantity)?
The MOQ for our products is [1pc], and we are willing to discuss this further for long-term partnerships or special circumstances.

9.How long is the delivery time?
The standard lead time is [3-5] days after order confirmation. We can expedite production if needed, upon request.

10.Do you have a product catalog?
Yes, we have a detailed product brochure that includes technical specifications and high-resolution images. We can provide it upon request.

11.Will you accept third-party quality inspection?
We are open to third-party inspections and can coordinate with internationally recognized inspection agencies.

12.What if I receive products with quality issues on the surface treatment?
Please contact us immediately with photos and a detailed description. We will assess the issue and offer a solution that may include repair, replacement, or other compensation.

13.If the quality of the bulk products is very different from what was confirmed, how can this be remedied?
We guarantee that our bulk products will meet the quality standards of the samples provided. In the unlikely event of discrepancies, we will take immediate corrective action to ensure customer satisfaction.

14.Do you have a video to introduce the product?
Yes, we have product demonstration videos available upon request, which showcase the features and capabilities of our products.

15.Is your product patented in the USA and the UK? Are there any infringement issues? Can you provide an authorization letter?
Our products are designed to comply with international patent laws. We will provide an authorization letter if necessary, confirming non-infringement.

16.Do you have technical specifications for the product?
We can provide detailed technical specifications for every product we offer.

17.Your price is higher than other suppliers; why is that?
Our pricing reflects the superior quality, reliability, and comprehensive service we offer. We believe in providing value beyond just the product. Meantime please compare everything apple to apple (same guaranty, same delivery time, same after-sales etc.)

18.Can we customize the LOGO?
Yes, we can customize the product with your company's logo, subject to certain design guidelines and approval processes.

19.How do you handle tariff issues, is shipping and customs clearance easy?
We offer DDP (Delivered Duty Paid) options for some regions, and our experienced logistics team will ensure a smooth customs clearance process.

20.What is your regular packaging?
Our standard packaging is designed for protection and is suitable for long-distance shipping, with multiple options for customization to meet specific needs.

21.Can you provide wooden fumigated pallets?
Yes, we can provide wooden fumigated pallets upon request, adhering to international shipping standards.

22.Can we add our company logo to the packaging?
Custom packaging with your company logo is available upon request, with additional costs depending on the design and quantity.

23.Are there any discounts for large orders?
We offer quantity discounts for large orders. Please contact our sales team for more details.

24.What is the price validity period?
The price is valid for [90] days from the date of the quote unless there are significant changes in raw material costs or currency fluctuations.

25.Can you send samples? Is it free? Can shipping costs be waived?
We are happy to provide samples for new clients. The terms for sample shipping costs depend on the destination and can be discussed upon request.

26.Do you keep samples? How long?
We can store samples for up to [12] months, depending on the product type.

27.If the goods are not received within the stipulated period, can we accept claims?
We have a reliable track record for timely deliveries. In case of delays, we will discuss compensation options with you.

28.Can we pay in RMB/Euros/Pounds?
We accept payments in various currencies, including RMB, Euros, and Pounds. Please contact our finance team for current exchange rates and transaction details.

29.Can the product codes on the bill of lading be filled in according to the customer's requirements?
Yes, we can customize the product codes on the bill of lading to match your requirements.

30.Do you provide certified invoices from embassies/origin certificates?
We can provide certified invoices and origin certificates as needed for your import processes.



RIGHT MACHINE, RIGHT COST, RIGHT NOW.